I did the files verification maybe 5 or 6 times already. Which drive do you also have Ubisoft Connect / Anno 1800 installed too? As installing it to the same drive as your OS has been known to help in some cases. Have you ever tried performing a system file check? I've checked your case, and DxDiag and see you're well above specs, however we'd need a more up to date MSinfo if troubleshooting steps have so far been unsuccessful. I hope to find more answers here, so feel free to offer me some solutions if you have any I'm desperate for. I love this game and I really wish I could play it, but I feel like I've tested virtually everything except reinstalling my PC, which I don't want to have to do. Provided support for a Msinfo, Dxdiag and Uplay logs. Tested on different screens, with different resolutions and frequencies (144Hz / 60Hz). I deleted my backups and removed the Cloud backup from Uplay.Įmptied the Uplay cache, completely disabled the antivirus and firewall of the PC. In selective boot without the background programs, nor the network drivers. I started Uplay and ANNO 1800 as Administrator, and with Windows 8 accounting settings. I re-downloaded & re-installed the game several times, as well as performing repairs from within the game, as well as Windows repairs and scans. Same for Redistributable Visual C++ for Visual Studio 2015. I reinstalled DirectX, first with the version available in the game folder, then with the version available on the Microsoft website. I modified "DX12" for "DX11" in the config available in Documents/Anno 1800/Config. I created a support ticket that couldn't help me, and I've already been able to perform a considerable number of actions, without it making any difference. It freezes on the Ubisoft Connect loading screen, runs in a infinite loop of loading, without any error message or information in the logs. I was able to launch a game for the first time, which lasted several hours, and since two months, it has been impossible to launch the game. My game, since I bought the Season Pass 2, doesn't run anymore. I am posting here as a last resort, to find help to solve my problem which is annoying me considerably with Anno 1800.
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